Shipping policy

Shipping Information

Koala Fabrics aims to pack and dispatch orders within 1–2 business days. Orders are sent via Australia Post from South East Victoria, and tracking details are provided once your parcel has been dispatched.

Australia: $12.20 standard / $15.60 express

Please ensure your shipping details are entered correctly at checkout. If you need to update them, please contact us as soon as possible after placing your order.

Delivery Options

Australia Post may leave your parcel in a safe place if deemed suitable.

If you would prefer Signature On Delivery, please contact us before placing your order so this can be arranged.

If you prefer not to have parcels delivered to your address, an Australia Post Parcel Locker or Parcel Collect location may be a suitable option.

Delivery Support

If you need assistance with a parcel while it is in transit, please contact us and we will help with the appropriate next steps.

International Orders

International orders may attract customs duties, taxes, or import fees depending on the destination country. These charges are set by local authorities and are not included in product or shipping costs unless stated otherwise.