FAQ

Do you offer any discounts or promotions?

Yes, we regularly offer discounts and promotions.

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How can I contact customer service?

Our customer service team is available by email and responds quickly to enquiries. Our store is open 24 hours online.

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How do I create an account?

You can create or access your customer account online.

Customer account

Do you offer gift cards?

Yes, we offer digital gift cards that can be purchased on our website. They make the perfect gift for fabric enthusiasts!

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How accurately are fabric colours shown online?

We aim to show fabric colours as accurately as possible. Appearance can differ between screens and lighting conditions.

How is the fabric sold?

Most fabric is priced in 50 cm units. One unit is 50 cm, and two units are 1 metre. Multiple units of the same fabric are cut as one continuous length.

Panels are sold individually, with their dimensions listed on the product page.

Please check each product page for the exact details before ordering.

What is your return policy?

Change-of-mind returns are available within 14 days of delivery, subject to the conditions in our Returns Policy.

Your rights under the Australian Consumer Law also apply.

Do you offer local pick-up?

We do not offer local pick-up as we do not have a physical store that customers can visit.

What are your shipping options?

Within Australia, standard shipping is $12.20 and express is $15.60. We send orders with Australia Post and provide tracking after dispatch. International shipping costs vary by destination.

Can I combine orders?

If you would like to add something to an existing order, please contact us before placing a second order. We may be able to add the items to your existing order and save you extra shipping costs.

Once a second order has been placed, the orders will remain separate.

Where is Koala Fabrics located?

Koala Fabrics is based in Pakenham, Victoria, Australia. We are an online-only fabric store and ship Australia-wide and internationally.

A little fabric inspiration