FAQ

Yes, we regularly offer discounts and promotions.

Our customer service team is available by email during business hours and generally responds within 1-2 business days. Our store is open 24 hours online.

You can create or access your customer account online.

Yes, we offer digital gift cards that can be purchased on our website. They make the perfect gift for fabric enthusiasts!

Please note that colours may vary slightly from what you see on your screen due to different monitor settings. We strive to ensure our photos are as accurate as possible, but there can be some variation.

Most fabric is priced in 50 cm units. One unit is 50 cm, and two units are 1 metre. Multiple units of the same fabric are cut as one continuous length.

Panels are sold individually, with their dimensions listed on the product page.

Please check each product page for the exact details before ordering.

Change of mind:

We want you to be happy with your order. If you change your mind, fabric can be returned within 14 days of delivery as long as it is unwashed and in its original condition. Please contact us for return instructions.

Faulty or incorrect items:

We honour your rights under Australian Consumer Law. If there is an issue with your order, please get in touch and we'll help resolve it for you.

We do not offer local pick-up as we do not have a physical store that customers can visit.

Standard shipping within Australia typically takes 2-6 business days, while express shipping may take 1-3 business days.

Within Australia, standard shipping is $12.20 and express is $15.60. We send orders with Australia Post and provide tracking after dispatch. International shipping costs vary by destination.

We know it's easy to forget something when placing an order! If you'd like to add to your order, here's what you need to know:

Before Placing a Second Order: Please contact us before placing another order. We can often edit your first order to include the new items and save you extra shipping costs.

After Placing a Second Order: Once an order has been placed, we're unable to combine it with another. Keeping orders separate helps us avoid delays or mistakes during busy periods.

Koala Fabrics is based in Pakenham, Victoria, Australia. We are an online-only fabric store and ship Australia-wide and internationally.